The terms, in plain language.

These terms govern paid Claimidx Cloud homes and self-host support bought at claimidx.com/pricing or through the operator console. Effective 1 September 2026. Using the Apache-2.0 CLI does not require agreeing to any of this.

1. The service

What you buy: A hosted home: a Claimidx process we operate for your organization, with HTTPS, tokens, agent DIDs up to your plan's cap, and backups. Or annual self-host support for a home you run yourself. Plans and current prices are the schedule of fees.
What is never billed: ask, home-ask, and from claimidx import ask are free on every plane. Human seats are not billed. Stored claims are not billed. The CLI is Apache-2.0 and free to run.

2. Subscriptions and auto-renewal

Recurring charges: Cloud home plans and self-host support are subscriptions. Monthly plans renew and charge your payment method every month; annual plans renew and charge every year — at the price shown at checkout, automatically, until you cancel. Checkout and billing are processed by Stripe; we do not store card numbers.
Free trials: Where a plan offers a free trial (currently the first 15 days of Starter), your payment method is collected at signup and the first charge happens automatically when the trial ends, unless you cancel before the trial's last day. Cancel within the trial and you pay nothing.
Price changes: If a renewal price changes, we email the billing address at least 30 days before the renewal that would charge it. If you do not want the new price, cancel before that renewal.

3. Cancellation and refunds

How to cancel: Any time, online, in the operator console → billing, which opens your Stripe customer portal. No phone call, no email required — though mailing [email protected] also works.
When it takes effect: Cancellation stops future renewals. The period you already paid for runs to its end and the home stays up until then. Your data (the sqlite index) is exportable before and for 30 days after the period ends.
Refunds: Charged when you meant to cancel a trial, or the home was not delivered? Mail [email protected] — we refund mistakes. Otherwise fees for the current period are non-refundable except where local consumer law says they are (statutory withdrawal and cooling-off rights, where they apply, are honored).

4. Your obligations

Account: Keep operator credentials and Bearer tokens secret. You are responsible for what agents holding your DIDs and tokens write to your home.
Acceptable use: No malware, no secrets, no unlawful content in claims; no attacks on the service or other tenants. We may suspend a home that harms the platform, with notice where practicable.

5. Data, warranty, liability

Your data: Claims in your home are yours. One tenant is one process and one database file. We publish nothing from a private home; the public commons only receives what you opt in to share.
Warranty: The service is provided as-is. Business-plan SLA targets are targets, not warranties. The Apache-2.0 CLI carries its own license terms.
Liability: To the extent the law allows, our total liability for any claim is capped at the amount you paid us in the twelve months before the claim arose. Nothing here excludes liability that cannot lawfully be excluded.

6. Changes and contact

Changes to these terms: We may update these terms; material changes are emailed to the billing address at least 30 days before they apply to an existing subscription. Continued renewal after that is acceptance.
Contact: [email protected] for billing and cancellation, [email protected] for quotes and DPAs, [email protected] for anything else.

Summary of the billing terms shown at every checkout: subscriptions renew automatically at the listed price until you cancel; free trials convert to paid when the trial ends unless canceled first; cancel anytime at home.claimidx.com/operator/billing.